Shipping and delivery
All items from Clay It Ain’t So! are handmade, one-of-a-kind ceramic pieces that are carefully packaged for shipment.
Processing Time
Ready-to-ship orders are typically packaged and shipped within 2–5 business days after purchase. Processing times do not include weekends, holidays, or carrier transit time.
Shipping Area
At this time, Clay It Ain’t So! ships within the United States only. International shipping may be offered in the future.
Shipping & Tracking
Orders will be shipped using an appropriate available carrier based on cost, destination, package size, and safe delivery of the item. Tracking information will be provided whenever available so customers can follow their package throughout delivery.
Shipping costs, including any available free-shipping promotions or thresholds, will be displayed during checkout.
Delivery Times & Carrier Delays
Estimated delivery dates are estimates and cannot be guaranteed. Once an order has been transferred to the shipping carrier, delays caused by weather, holidays, carrier disruptions, or other circumstances outside of my control may occur.
If a shipment experiences an unusual delay, I am happy to assist with contacting the carrier and reviewing available tracking information.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact me as soon as possible. I will gladly update the address if the order has not yet shipped.
Once an order has shipped, I cannot guarantee that the delivery address can be changed or that the package can be recovered or redirected.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please contact me. I will assist with reviewing the tracking information and contacting the shipping carrier when appropriate. Carrier investigations may need to be completed before a resolution can be offered.
Damaged Orders
Ceramics are fragile, and every order will be packaged with care. If your order arrives broken or damaged, please contact me within 48 hours of delivery.
Please include clear photographs of:
- The damaged ceramic piece
- The shipping box
- The interior packaging
- Any visible damage to the package
Please keep the item and its original packaging while the issue is being reviewed, as the shipping carrier may require additional information.
Because each ceramic piece is handmade and one of a kind, an exact replacement may not be possible. Damaged orders will be reviewed individually, and an appropriate resolution may include a refund, store credit, or another solution depending on the circumstances.